Improving customer satisfaction in Utilities Industry

For a utility company in the UK, we have evaluated the market research results and derived insights to improve customer satisfaction. Applied sophisticated analytical techniques to review qualitative and quantitative survey results from several thousand respondents, aligned with cross-functional team for each division on the strategic acAon plans to improve the satisfaction scores in short, medium and long term. Due to the existing regulations, increasing customer satisfaction is expected to drive major financial benefits while providing be]er service.